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Harrier Information Systems Pvt. Ltd. (CIN.:-U72200MH2004PTC145816) specializes in providing perfect software solutions for the global financial services and Healthcare industries.

Get in touch

india Nagpur

Shanti Plaza, Harihar Nagar, Besa, Nagpur - 440 037

Business Phone

91-712-660-2104

Support Mail

info@harriersys.com

india Registered Office

G-3, Amar Palace, Dhantoli, Nagpur - 440012

CIN

U72200MH2004PTC145816

Business Phone

91-712-660-2104

Support Mail

info@harriersys.com

united-kingdom USA

613 Washington Blvd #1254, Jersey City, NJ 07310, United States

Connect With Us

Custom Product Development & Support offering

Product Support pods Offering Summary​

Low-cost digital product support teams providing 24X7 follow-the-sun solution​

Target Opportunities​

Current product is approaching market maturity and needs sustained maintenance till your next big idea makes it obsolete​

Best suited for​

Need for a cost-effective support & maintenance solution so you can focus on your next big idea with no impact on your current services offering

SLAs Committed​

Productivity:

Requests: Lead Time, Cycle Time, WIP, Throughput

Incidents: Response Time, Resolution Time

Quality: Critical vs. Non-Critical Defects, Test Coverage

Digital Product Support pods​

  • What the Client gets from Harrier​

    • High Performance software engineering pod(s)

      • Lead​
      • Software Engineers (SE) with UI, API, Data/Analytics, and DevOps skills, as needed​​
      • Functional QA Automation Engineers (AE)*​
    • Well versed in Kanban methodology to ensure faster TAT, optimal throughput and meeting/exceeding support SLAs​

  • What Harrier needs from the Client​

    • Technology Owner (TO) / Single Point of Contact (SPOC)​
    • Technical and functional SMEs, as needed​​
    • Initial team-based agreement for calibration period of 3 months post Knowledge Transition​​
    • Followed by multi-year Ticket Volume and Service Level based agreement with built-in productivity discounts​​
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