Product Support pods

Nagpur

Shanti Plaza, Harihar Nagar, Besa, Nagpur - 440 037

Business Phone

Support Mail

Registered Office

G-3, Amar Palace, Dhantoli, Nagpur - 440012

CIN

Business Phone

Support Mail

USA

613 Washington Blvd #1254, Jersey City, NJ 07310, United States

Connect With Us

Custom Product Development & Support offering

Low-cost digital product support teams providing 24X7 follow-the-sun solution

Current product is approaching market maturity and needs sustained maintenance till your next big idea makes it obsolete

Need for a cost-effective support & maintenance solution so you can focus on your next big idea with no impact on your current services offering

Productivity:

Requests: Lead Time, Cycle Time, WIP, Throughput

Incidents: Response Time, Resolution Time

Quality: Critical vs. Non-Critical Defects, Test Coverage

What the Client gets from Harrier
- High Performance software engineering pod(s)
  - Lead
  - Software Engineers (SE) with UI, API, Data/Analytics, and DevOps skills, as needed
  - Functional QA Automation Engineers (AE)*
- Well versed in Kanban methodology to ensure faster TAT, optimal throughput and meeting/exceeding support SLAs
What Harrier needs from the Client
- Technology Owner (TO) / Single Point of Contact (SPOC)
- Technical and functional SMEs, as needed
- Initial team-based agreement for calibration period of 3 months post Knowledge Transition
- Followed by multi-year Ticket Volume and Service Level based agreement with built-in productivity discounts

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